Privacy Policy

This privacy policy explains how Marketing Agency Multan collects, uses, shares and protects personal information when you visit marketingagencymultan.com, contact us or use our services. We take privacy seriously and we keep this policy in plain language so you can actually read it. It applies to our website, our forms, our phone and WhatsApp channels and the marketing tools we use on our own site.

We collect personal identification information such as your name, phone number, email address and business name when you contact us. We collect service related information such as your website address, your Google Business Profile, your advertising accounts and details about your business goals when you engage us. We collect technical information such as your IP address, browser type, device, pages viewed and the site you came from when you visit our website. We also keep communication records, including emails, WhatsApp messages, call notes and form submissions, so we can follow up properly.

Most information comes directly from you through our contact forms, phone calls, WhatsApp, email and meetings. Some information is collected automatically through cookies and analytics tools when you browse the site. When you become a client, we may receive information from third parties such as Google, Meta and your hosting provider through the accounts you give us access to.

We use your information to reply to enquiries, prepare audits and proposals, schedule calls and meetings, deliver the services you engage us for and send reports. We use it to communicate with you about your project and to provide support. We use technical information to understand how the website is used and to improve it. We may send occasional marketing emails about our services, which you can opt out of at any time. We also use information where the law requires it, for example to keep business records.

We share information with team members who work on your account. We share it with service providers that help us run our business, such as our website host, our email provider, our customer relationship management system, Google Analytics and advertising platforms, and only to the extent needed for them to do their job. We may disclose information if required by law, court order or a lawful request from a public authority. If our business is sold or merged, information may transfer to the new owner under the same protections. We do not sell your personal information. We share it beyond these cases only with your consent.

Our website uses a small number of cookies and similar technologies. Necessary cookies keep the site working. Analytics cookies from Google Analytics help us understand which pages are useful. Advertising cookies from Google Ads and Meta may be used to measure campaigns and show relevant ads to people who visited our site. You can manage cookies in your browser settings, and you can opt out of Google Analytics by installing the Google Analytics opt out browser add on. Turning off cookies may affect some features of the site.

We use Google Analytics, Google Ads, Google Maps, Meta platforms, a customer relationship management system for lead management, WhatsApp for messaging and a web hosting provider. Each of these has its own privacy policy, available on their websites, and we encourage you to read them. We are not responsible for the privacy practices of third parties.

We protect information with access controls, secure connections, password protected systems and limited staff access. Lead submissions are stored in a protected area of our server. No method of transmission or storage is completely secure, so we cannot promise absolute security, but we take reasonable steps to protect your information and we review those steps regularly.

We keep enquiry information for up to two years so we can follow up and refer back to earlier conversations. We keep client records for the duration of the engagement and for up to six years afterwards to meet legal and accounting obligations. Analytics data is retained according to the settings of the tools we use, typically 14 months. We delete or anonymise information when it is no longer needed.

You can ask us what personal information we hold about you, ask us to correct it, ask us to delete it where we have no legal reason to keep it, and opt out of marketing communications at any time. To exercise any of these rights, email hello@marketingagencymultan.com or message us on WhatsApp. We will respond within 30 days. We will not treat you differently for exercising your rights.

We are based in Pakistan and process information here. If you contact us from the European Union or the United Kingdom, we process your information on the basis of our legitimate interest in responding to your enquiry and delivering services you request, or on the basis of your consent for marketing. You have the rights described above, plus the right to complain to your local data protection authority.

Our website and services are for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us and we will delete it.

If you leave a review on our Google Business Profile or another platform, it is public under that platform's rules. We only use client names, logos, photos or results in our marketing with written permission. You can withdraw that permission at any time by contacting us.

We may update this policy from time to time. The date at the top of the page shows the latest version. If we make a significant change, we will post a notice on this page and, where appropriate, email active clients.

For privacy questions or requests, contact Marketing Agency Multan at hello@marketingagencymultan.com or on +92 302 0152939 by phone or WhatsApp. You can also use the contact page. Our terms and conditions set out the rules for using this website and our services.